Storage & Shredding: Expert Advice

Safeguard = Compliance, we know the laws and protect our customers!

Posted by Sean Kelly on Wed, Jun 05, 2013 @ 04:32 PM

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Former Owners of Medical Billing Practice, Pathology Groups Agree to Pay $140,000 to Settle Claims that Patients’ Health Information was Disposed of at Georgetown Dump

Defendants Agree to Take Additional Steps to Prevent Future Data Security Violations

BOSTON – Former owners of a Marblehead-based medical billing practice and four pathology groups have agreed to collectively pay $140,000, settling allegations that sensitive medical records and confidential billing information for tens of thousands of Massachusetts patients were improperly disposed of at a public dump, Attorney General Martha Coakley announced today.

The complaint, filed in Suffolk Superior Court along with consent judgments that were approved today, alleges that Joseph and Louise Gagnon, d/b/a Goldthwait Associates, violated state data security laws when they mishandled and improperly disposed of medical records containing personal information and protected health information from four Massachusetts pathology groups at the Georgetown Transfer Station. The medical records contained information for more than 67,000 residents including names, Social Security numbers, and medical diagnoses that were not redacted or destroyed when they were dumped. 

“Personal health information must be safeguarded as it passes from patients to doctors to medical billers and other third-party contractors,” AG Coakley said. “We believe this data breach put thousands of patients at risk, and it is the obligation of all parties involved to ensure that sensitive information is disposed of properly to prevent this from happening again.”

This matter came to the public’s attention in July 2010 when a Boston Globe photographer was disposing of his own trash at the Georgetown Transfer Station and observed a large mound of paper which, upon closer inspection, he determined were medical records. His discovery was first reported in the Globe shortly thereafter.

The other defendants involved in this settlement are Dr. Kevin Dole, former President of Chestnut Pathology Services, P.C.; Milford Pathology Associates, P.C.; Milton Pathology Associates, P.C.; and Pioneer Valley Pathology Associates, P.C.

The AG’s Office alleges that these pathology groups violated HIPAA regulations by failing to have appropriate safeguards in place to protect the personal information they provided to Goldthwait Associates, and violated state data security regulations by not taking reasonable steps to select and retain a service provider that would maintain appropriate security measures to protect such confidential information.

According to the complaint, the Gagnons ran Goldthwait Associates – which primarily provided medical billing services for pathology groups – and received sensitive medical records and billing information of clients in order to send medical bills on behalf of the groups. The Gagnons retired from Goldthwait Associates and the medical billing business in 2010.

Each of the four pathology groups and the Gagnons agreed to entry of consent judgments to resolve the AG’s allegations. Under the settlements, the defendants have agreed to pay a total of $140,000 for civil penalties, attorney fees, and a data protection fund to support efforts to improve the security and privacy of sensitive health and financial information in Massachusetts. 

The AG’s Office is focused on ensuring that health care practices and their business associates abide by the state and federal data privacy requirements. Recent efforts include the $750,000 settlement with South Shore Hospital in May 2012, resolving allegations that it failed to protect the personal and confidential health information of more than 800,000 patients. 

AG Coakley is also leading an educational effort in the area of data privacy. A first-of-its-kind data privacy training – sponsored jointly by the AG’s Office and the Massachusetts Medical Society – was held in October 2012 and focused on health care entities, including speakers from state and federal government and the private sector. A second training is being held this Thursday in cooperation with the Massachusetts Hospital Association.

This matter is being handled by Assistant Attorneys General Wendoly Ortiz Langlois of the Health Care Division and Shannon Choy-Seymour of the Consumer Protection Division.

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Safeguard = Compliance, we know the laws and protect our customers!

Posted by Sean Kelly on Wed, Jun 05, 2013 @ 04:22 PM

Former Owners of Medical Billing Practice, Pathology Groups Agree to Pay $140,000 to Settle Claims that Patients’ Health Information was Disposed of at Georgetown Dump

Defendants Agree to Take Additional Steps to Prevent Future Data Security Violations

BOSTON – Former owners of a Marblehead-based medical billing practice and four pathology groups have agreed to collectively pay $140,000, settling allegations that sensitive medical records and confidential billing information for tens of thousands of Massachusetts patients were improperly disposed of at a public dump, Attorney General Martha Coakley announced today.

The complaint, filed in Suffolk Superior Court along with consent judgments that were approved today, alleges that Joseph and Louise Gagnon, d/b/a Goldthwait Associates, violated state data security laws when they mishandled and improperly disposed of medical records containing personal information and protected health information from four Massachusetts pathology groups at the Georgetown Transfer Station. The medical records contained information for more than 67,000 residents including names, Social Security numbers, and medical diagnoses that were not redacted or destroyed when they were dumped. 

“Personal health information must be safeguarded as it passes from patients to doctors to medical billers and other third-party contractors,” AG Coakley said. “We believe this data breach put thousands of patients at risk, and it is the obligation of all parties involved to ensure that sensitive information is disposed of properly to prevent this from happening again.”

This matter came to the public’s attention in July 2010 when a Boston Globe photographer was disposing of his own trash at the Georgetown Transfer Station and observed a large mound of paper which, upon closer inspection, he determined were medical records. His discovery was first reported in the Globe shortly thereafter.

The other defendants involved in this settlement are Dr. Kevin Dole, former President of Chestnut Pathology Services, P.C.; Milford Pathology Associates, P.C.; Milton Pathology Associates, P.C.; and Pioneer Valley Pathology Associates, P.C.

The AG’s Office alleges that these pathology groups violated HIPAA regulations by failing to have appropriate safeguards in place to protect the personal information they provided to Goldthwait Associates, and violated state data security regulations by not taking reasonable steps to select and retain a service provider that would maintain appropriate security measures to protect such confidential information.

According to the complaint, the Gagnons ran Goldthwait Associates – which primarily provided medical billing services for pathology groups – and received sensitive medical records and billing information of clients in order to send medical bills on behalf of the groups. The Gagnons retired from Goldthwait Associates and the medical billing business in 2010.

Each of the four pathology groups and the Gagnons agreed to entry of consent judgments to resolve the AG’s allegations. Under the settlements, the defendants have agreed to pay a total of $140,000 for civil penalties, attorney fees, and a data protection fund to support efforts to improve the security and privacy of sensitive health and financial information in Massachusetts. 

The AG’s Office is focused on ensuring that health care practices and their business associates abide by the state and federal data privacy requirements. Recent efforts include the $750,000 settlement with South Shore Hospital in May 2012, resolving allegations that it failed to protect the personal and confidential health information of more than 800,000 patients. 

AG Coakley is also leading an educational effort in the area of data privacy. A first-of-its-kind data privacy training – sponsored jointly by the AG’s Office and the Massachusetts Medical Society – was held in October 2012 and focused on health care entities, including speakers from state and federal government and the private sector. A second training is being held this Thursday in cooperation with the Massachusetts Hospital Association.

This matter is being handled by Assistant Attorneys General Wendoly Ortiz Langlois of the Health Care Division and Shannon Choy-Seymour of the Consumer Protection Division.

 

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Your Secure Document Storage and Shredding Source Since 1995

Posted by Sean Kelly on Thu, Dec 06, 2012 @ 12:16 PM

Being just over two years away from celebrating 20 years in the document shredding and storage business, as a small business whose job is nothing but small, we felt like it was about time we started the celebration. We might be a little early, but hey, we're excited. We're excited because we've successfully been able to capture the trust of thousands of customers over the years who are in need of secure shredding or records management and who put their faith in us to keep their personal information safe. The reason for our success, we believe, along with many other things, is because we do things the right way. What is the right way, you ask? Well, there's only one when it comes to this business and we're doing it. There are a lot of ways to be doing it the "wrong" way and thankfully, we know that that's just not how to do business. 

Although is may be a simple question, we get it a lot; "What do you do with my documents once you take them?" Since we are asked this so frequently, we figured that this would be the perfect opportunity to lay it all out and give you the inside look at how things are done (the right way!). 

You can get all the facts in two minutes by watching our video, and then the nitty gritty (but really important stuff!) layed out below

 

Certified & Secure

Document Shredding            

Document Storage &

Management                                

 1. Your boxes of documents are picked up by our insured and bonded staff (loaded into our securely locked box truck designated spiecifically for destruction pick-up only).
 
2. The number of boxes picked up are signed off by you as well as the retrieval driver. This is to ensure that you will be billed for only the number of boxes you and the retrieval team member agree upon. We do this since there are so many different sizedboxes to hold your documents these days,some larger than others, and may need tobe counted as two.
 
3. Once the box number is agreed upon, yourboxes are transported in our locked destructionretrieval truck to our secure facility where thetruck has loading dock access and unloadsyour documents directly onto the shredder. That means that your documents are destroyedthe same day that they are retrieved. 
 
4. All of the shreds from our shredder are baled and brought to a paper recycling plant to be repurposed. 
 
5. Once payment has been recieved, you will besent a Certificate of Destruction for proof that youtook the secure measures required by law to safeguard sensitive information.

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1. From the start, document storageand management takes a bit more time andplanning than document shredding. When you'reready to put your documents in a secure, climate controlled environment, we'llwalk you through each step and even cometo your office or place of business to assess your current situation and helpto tailor a storage plan to fit your needs.
 
2. Once you're plan is made and you're readyto finally free up all that space your boxesare taking up (and if you don't have boxes,we can supply you with some, free of charge), we'll schedule a time for your storage retrievaltruck to come and retrieve your boxes for storage. 
 
3. When the storage retrieval team arrives, they will perform a box level inventory and barcode each of your boxes. The inventory is made in anexcel spreadsheet and matches the descriptionof the box with the barcode number. The barcodesare scanned as each box is put on the truck to beginthe chain of custody. From here on, eveytime a boxis moved, it's barcode is scanned. These barcodes are also used to track the locationof your boxes in storage in case you need to retrieve either a box or a file from a box, all youneed to do is look at the inventory, see which filesare in which box, and send us the barcode numberfor the box that the files are in. 
 
4. At the time the boxes are barcoded, you willreceive additional barcodes to put on any boxes thatyou comecome across in the future that will need tobe put into storage. You can either add this box to your inventory spreadsheet or we can do it for you!
 
5. For your convenience, we have RSWeb, an webapplication that you can log into and request that filesbe delivered to you, request to come and access fileshere, or request that certain boxes be destroyed oncetheir retention time is up. 
 
Click me
 
 
 
 
 
 
 
 
 
 
 

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Off-Site Vs. On-Site Shredding, What's the Real Deal?

Posted by Sean Kelly on Mon, Nov 19, 2012 @ 09:59 AM

One of the biggest changes to the shredding industry over the years is the appearance of the "Mobile Shredding Truck". Usually coming fully equipped with a shredder, tv monitor, and a big bad name, shredding trucks have their good qualities, but poor ones too. A lot of companies seem to enjoy the ability to view in "real time" the shredding of their documents. Unfortunately, what a lot of companies don't know is that on-site shredding can be performed by less than qualified staff and a less than qualified company.

Yes, you heard it right. Anyone with a cell phone, a one page website, and a truck can pass themselves off as a mobile shredding company. Are their services actually helping you become compliant with the laws? Do they have strict information security policies in place? What happens if the truck breaks down (like in the picture below). What is the level of security of the shredder that is being used in the truck? Some mobile shredding trucks have shown to actually let WHOLE CHECKS pass through, unshredder (proof is in the pudding, I mean picture, below). These are some things you need to question before electing to use a mobile shredding company.

Shredding security  How secure is your shredding operations
How comfortable would you feel if your
documents were shredded in that mobile truck?
 And then, ask yourself, how comfortable 
would you feel having a mobile shredding
truck shred your documents when the 
shredder lets WHOLE CHECKS pass through?

 

Off-site shredding is done by a shredding company who has a warehouse (real estate), an industrial shredder, and a bonded and insured warehouse staff, at the very least. Usually, a company that performs off-site shredding also offers and performs other records management related services and they hold certifications and memberships in order to do so, adding to their legitimacy.

I like the analogy of likening an off-site shredding company to a bank. You give the bank your money but you don't see them put it in the vault, so how do you know it is safe and will be there when you need it? Because a bank is insured. With a bonded and insured shredding company, you have the same circumstances. You don't need to watch the shredding be performed to know that your document will be securely and properly disposed of due to associations like NAID, the National Association of Information Destruction. NAID is the association that verifies and puts their "stamp of approval" on those companies who follow the highest security measures in their shredding operations. 

We aren't saying that you should not use a mobile shredding company (but you really shouldn't!) but what we are saying is, we don't think this mobile shredding trend is here to stay. What do you think? Feel free to leave you comments in the box below...

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Why The Personal Shredder Just Doesn't 'Cut' It

Posted by Sean Kelly on Tue, Oct 09, 2012 @ 10:22 AM

Next time you're thinking of using a personal shredder for the disposal of your credit card statements, bank account information, insurance policy information, or even those "junk mail" credit card offers, you may want to think again. In a recent article by MSN money, the personal shredder was shown to fall "below the cut" when it comes to document security and keeping your sensitive information out of the hands of identity thieves. The article highlights how earlier in the year, a couple was arrested and charged with identity theft after putting back together the shreds from a personal shredder that were discarded in a trash bag. From these reassembled shreds, the perps were able to gain access to routing numbers and bank accounts and stole over $1,000 from a local church by using fraudulent checks (it was later discovered by detectives that the theives had machinery that used the shreds to reconstruct checks and pass them off as legitimate).

So what is the difference between a personal shredder and a shredding company? Are you thinking that they do the same things? If so, think again! Personal shredders are much different than industrial shredders, and what is done with the shreds afterwards is done so that even beyond the shredding process, your information is kept secure until it is completely obliterated, and turned into pulp, without the chance of anyone having access to it ever again.

Personal Shredder Shreds

(typically strip-cut)

Industrial Shredder Shreds

(highest security available)

secure shredding

 Let Safeguard Records Management securely, and properly destroy your information and help you feel confident in the security of your information, even after it has been shredded. To request more information, or to request a quote, click on any of the following buttons. You'll be happy (and feel more secure) that you did!

 

-Laws affecting you and your industry

-Contact us

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For more information on the articles mentioned above, please visit the MSN Money article

 

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Never Want to Have to Spring Clean your Documents Again?

Posted by Sean Kelly on Thu, Apr 26, 2012 @ 03:00 PM

grassIt's that time of year again, time for spring cleaning. Usually most people spend daunting days and countless hours organizing their documents every year, but we think that should change. Instead of having everything pile up each year waiting to steal your precious spring days away from you to organize it all, why not implement a plan, a document organization plan, that would allow you to never have to waste spring days again??

We'll do you one better than just telling you that you should formulate a plan, we'll GIVE you the plan! And its SIMPLE! What could be better? If you follow our three-step plan, we know that these three steps will bring you closer to free spring days and futher away from docu-disaster.

Step 1: Digitize. When you come across important documents or files, scan them. Save them on a hard drive, disk, or flash drive. Ensure that these are all secure electronic storage methods by password protecting documents. If you can do this daily or even weekly and get into the habit of it, you will thank yourself in the long-run.

Step 2: Decide. So you've digitized important files. Now you need to decide whether or not the document should have a hard copy stored or if the document is safe to be securely shredded.

Step3: DO! Once you have decided to either store the documents or shred the documents, DO IT!

Having a certified and secure document shredding and archiving vendor can not only help to save you time in that you don't have to shred the documents yourself and office space in not having to store your documents on-site, but a vendor makes it easy to get in the habit of storing and shredding. If you have a box of documents you need to add to your storage account, just give them a call and they should be able to retrieve your box, barcode it, add it to your inventory, and securely store it for you.  They should also be able to deliver any documents or files to you upon request. A vendor that stores your documents as well as shreds them is a blessing. Usually, a vendor can provide you with locked, slit-top shredding bins or console that can be placed in your office that you can place sensitive documents into whenever you come across them. Change out of full bin or console for an empty one is just a phone call away.

So now you've got a plan. Give us a call and lets get started!

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Tax Records: What To Keep and For How Long? Get Your Answers Now!

Posted by Arielle Burdulis on Fri, Apr 13, 2012 @ 12:31 PM

Right about now there are two types of people in the U.S., those who have done their taxes, and those who haven't. The big deadline is April 17th... a mere weekend and day away. Luckily, for both types of people, there is no deadline for figuring out what in the world to do with all of your tax and related financial documents, past and present. And thus, the question begs to be asked; how long do I need to keep all of my important tax information? And what do I need to keep?  We will start with this: three years is the golden standard for some tax documents, since that is the amount of time the IRS has to audit someone, but other documents should be kept forever, as they can come in handy in many future situations. We’ve put a table together below to help sort it all out for you…

Document Type

How long to keep it?

What to do with it?

Financial Records

(W-2’s, cancelled checks, receipts, bills, etc.)

3 years (minimum)

Securely shred after a minimum of 3 years

The tax return itself

(1040/accompanying forms, etc.)

Indefinitely

Ideally, secure storage of the hard copy documents is preferred. If that’s not an option for you, another option is to digitize the documents with a scanner and securely shred the paper documents.

Stock Purchase Receipts

(With the date and price paid for each)

Indefinitely

Secure storage or digitize and securely shred

Home Improvement Records

(To help in offsetting taxes if you ever sell your home)

Indefinitely

Secure storage or digitize and securely shred

We recommend keeping hard copy files of all of your documents until their retention time is up rather than digitizing them due to the possibility of a data breach that could lead to your digital information being stolen. Identify and credit card theft is all too common these days and any ways to reduce that possibility are always stressed and thus, the secure shredding of all of your tax and financial records once their retention time is up is necessary to keep ensuring that your information has no way of getting into the hands of a thief. The best bet for shredding is always utilizing a shredding company, brownie points if they are NAID members, who use shredders that not only tear the papers into easy to put back together strips, but pulverize the paper, turn it into pulp, and then recycle it.

Tax season already has its drawbacks, so don't let information theft be one of them... request more information on keeping your information secure by clicking any of the buttons below!

 

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(See this article for more specific information on what the above is a summary about: http://www.npr.org/blogs/alltechconsidered/2012/04/02/149714051/you-should-keep-tax-records-but-how-and-for-how-long)

 

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The Information Disposal Training Program for Employees, brought to you by NAID!

Posted by Sean Kelly on Fri, Apr 06, 2012 @ 01:28 PM

Calling all Doctors' offices! Are your data disposal practices HIPAA compliant? Do you feel comfortable with your employees' knowledge of HIPAA? Are you sure that they are following correct protocol? If you have any question in your mind about HIPAA related data disposal, then we have the perfect answer for you. It's called the NAID Employee Information Disposal Training Program. This program was developed by NAID, the National Association of Information Destruction, and is brought to you (Doctors' Offices) by document destruction vendors that are members of NAID. Safeguard Records Management is a document destruction vendor, and member of NAID, who has realized the importance of this training video and has absorbed the costs of the video and training materials to bring this NAID program to you FREE OF CHARGE.

One of the many benefits of this training includes the fact that it is the ULTIMATE RISK MINIMIZER. "How?" you ask... well, NAID has stated that "HIPAA regulators have written that when employees are appropriately trained on proper data disposal, healthcare providers will not be held full responsible for disposal violations". At the same time, NAID also tells us that "HIPAA regulators have stated that failure to provide such training will result in the highest level of mandory fines".

So what do you have to lose? well, a lot if your office doesn't take advantage of this training program that can be completed in only about a half an hour! To learn more, watch the NAID video below and then when you are ready to have your risk minimized, click on the blue button to request more information or to schedule a training session!

NAID training program

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Records Management that Doubles as Risk Management

Posted by Arielle Burdulis on Mon, Mar 19, 2012 @ 01:19 PM

Have you made sure your data is safe? If not, there is a chance it will cost you financially. It could ruin your reputation as well.

In a recent news story, MetLife, headquartered in New York City, whose revenues topped $50 million in 2008, felt the effect of laws involving data storage security. Because they failed to use records management as risk management, they were fined $70,000. Apparently, when they moved from one location to the next, they discarded a lot of trash in the dumpsters outside the office. In it were sensitive records containing social security numbers, addresses and financial account information of people who were current and former clients of MetLife. The hard copy files remained in dumpsters outside the building for well over three days. During this time, anyone could have acquired the information and used it for identity theft.

In North Carolina, a news article from 2010 about Prompt Med spoke of a $50,000 fine, from the urgent care unit having thrown into a dumpster sensitive information including financial accounts and identification numbers of over 700 patients. Records management as risk management would have clearly helped here.

The Carolina Center for Development and Rehabilitation was highlighted in this article for having illegally disposed of the financial information of nearly two thousand patients in 2011. The fine for this was $40,000. The senior officers had plenty of warning about records management as risk management from the above previous incidents, but did not learn from it.

More and more information these days must be secured and companies are having to treat records management as risk management. With the advent of identity theft, any written, electronic, or printed records must be protected if they include personal information about a client. And if the records are to be discarded for any reason, they must be destroyed in a proper fashion, so that the information contained within is kept safe. From this was born the idea of records management as risk management.

Risk management rpocedures are extremely important to implement to prevent Identity theft. Identity theft is any person's personal information being used by another to illegally remove money from bank accounts, acquire loans and passports and commit other crimes. Identity theft is now also known as identity fraud.

There are state and federal laws in place across the country to ensure that the destruction of certain files is done so properly, in order to prevent Identity theft. If proper measures are not take, then the company responsible for not following the precautions can be given some fairly big fines.

In Massachusetts, the laws that aid in the prevention of identity theft are called the General Law 93H and 93I, and are applicable to all companies in the state of Massachusetts secure all data that include personal information, such as bank account numbers, credit and debit card numbers, and the like that have the ability to create identity theft opportunities.  

In addition, each company must have safeguards, by the employment of valid identification systems, in order to keep non-authorized personnel from gaining access through computers, or in hard copy files. The company must also keep all locations safe from outside the company. On a regular basis, companies shall be audited to ensure they within compliance. According to the 93I, a company must document the policy of their destruction procedures.

The fines for non-compliance of 93H requires for the company to pay five thousand dollars for each record that was not kept safe. For 93I, the fine is one hundred dollars for each record, with a cap of fifty thousand dollars. These ordinances came into law in 2005.

In addition to state laws, The Federal FACTA Disposal Rule maintains any person or business using consumer reports must make sure all the information within those reports remain completely secure when discarded.

In summary,the risks that someone takes for improper document disposal are inexplicable. Primarily, risks cannot be taken anymore because it is the law to practice safe and secure document disposal, but secondly when there are a multitude of risk management strategies available through document shredding and management companies, how can someone not take advantage of a simple way to reduce risk?

Need to start managing your risk? Or change your strategy? We can help... click on any of the buttons below to be on your way to a risk management solution!

 

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A Resolution for Records Management

Posted by Sean Kelly on Tue, Jan 10, 2012 @ 11:25 AM
 

New years resolutionAs the memories of our New Year's celebrations begin to fade, all too often so do our memories of our New Year's resolutions. However, no matter how easy it is to slide back into old habits, the New Year is an excellent time to work on making yourself better. The same goes for records management. Now is the perfect time to create a set of resolutions for proper record storage, retrieval, and document shredding. In that spirit, here are our suggestions:

Resolution 1 – We Will Assume All Paper Has Potentially Private Information

No matter how hard you train your employees on NPI procedures, mistakes happen. A document gets mis-filed, or a worker jots down a social security number on scrap paper because their computer locked up.  And, document shredding is cheap. If you shred everything when it's no longer needed, you can't risk an NPI violation, and it reduces your storage and retrieval costs too. An added perk is that most reputable shredding companies recycle all of the paper they shred!

Resolution 2 – We Will Remember That Electronic Records Need Management Too

Yes, having everything computerized makes record storage and retrieval easier, but computers also enable poor records management too. Without physical paper around, filing and destruction deadlines can pass unnoticed. Make sure that your electronic records are policed as carefully as your paper documents.

Resolution 3 – We Will Properly Organize and Barcode Everything We Store

A proper barcoding system does wonders for record storage and document retrieval. It makes final retrieval easier, and allows for a simple way to establish the chain of custody for any set of records. When tied to database software, this also allows for automated tracking of when document shredding time has come around for a particular set of records. Most of the time, if you elect to utilize the help and expertise of a records management company, they will usually either aid in, or perform, the barcoding and organization process for you.

Resolution 4 – We Will Start A Review of Our Records Management Today!

There's no time like the present. Even if you're certain that your business is current on its record storage, document shredding, and data retrieval policies, there's no harm in giving a thorough review of your policies to make sure they're being followed but most importantly, make sure that the policies you have in place are not out of date. Older procedures are not optimized to save time or money because they don’t take advantage of the services that have become more available and more attainable over the years. If you're behind on your record-keeping or you think your policies and procedures could use a tune up, now is definitely the time to start!

And if you need help, don't hesitate to contact us here at Safeguard Records Management Co.  With over fifteen years of experience in record storage and retrieval, and multiple options for secure document shredding, we can help you become fully organized no matter what field you're in.

 Click to read more information on, or request a quote for, Document Shredding and Records Storage to get started on your RM Resolution!

 

 

 

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